To resolve these issues, use the following methods in the order in which they are presented.
Step 1: Clear cached data in Internet Explorer 7
- Open Internet Explorer 7.
- Click Tools, and then click Delete Browsing History.
- In Delete Browsing History, click Delete All.
- Click to select the Also delete files and settings stored by add-ons check box, and then click OK.
- A progress bar is displayed to indicate that the browsing history is being cleared.
Step 2: Reset security settings for Internet Explorer 7
- Open Internet Explorer 7.
- Click Tools, and then click Internet Options.
- Click the Security tab.
- Click Reset all zones to default level, and then click OK.
Step 3: Run Internet Explorer 7 in 'No Add-Ons' mode
- Click Start, and then type Internet Explorer in the Start Search box.
- Click Internet Explorer (No Add-Ons). Internet Explorer 7 opens without add-ons, toolbars, or plug-ins.
- Internet Explorer to verify that it works correctly.
- Option 1: Reset Internet Explorer 7
Reset Internet Explorer 7 to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons in the future, they must be reinstalled. - Option 2: Use the Manage Add-ons tool to determine which add-on is causing the issue
- Open Internet Explorer 7.
- Click Tools, point to Manage Add-ons, and then click Enable or Disable Add-ons.
- In the Show box, select Add-ons that have been used by Internet Explorer to display all add-ons that are installed on the computer.
- For each item in this list, select the add-on, and then click Disable under Settings.
- When you have disabled all the items in this list, click OK.
- Exit and then restart Internet Explorer 7.
- If issues do not occur, repeat steps 1 through 3.
- Click Enable for a single add-on.
- Repeat steps 6 through 8 until you determine which add-on causes errors to occur.
Step 4: Reset Internet Explorer 7 settings
- Open Internet Explorer 7.
- Click Tools, and then click Internet Options.
- Click the Advanced tab.
- Under Reset Internet Explorer Settings, click Reset.
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