"Please Wait" Appears on GoBack Startup Screen and Computer Stops Responding

ISSUE: After the BIOS runs the power-on self-test (POST), and the GoBack startup screen appears, the blue bar disappears and "Please wait" appears on the screen. The startup process stops, and there is no hard drive activity, either intermittent or constant. RESOLUTION:

First Resolution

Unhook Gateway GoBack from the MBR.

1. Turn on the computer.

2. Press and hold the CTRL+ALT keys simultaneously while tapping the G key right after the computer completes its POST and before the GoBack message appears.

   Note: Timing is very important, and it may take a few tries.

3. GoBack prompts you to force GoBack to unhook itself from the MBR.

4. To have GoBack unhook itself, press the F key.

5. A message appears, indicating that GoBack successfully unhooked itself, and the computer starts back into Windows.

6. A message may appear, indicating that GoBack is currently disabled and prompting you to re-enable it. Click No.

7. Follow the steps to download and install the 9513025.exe file from the Gateway Web site. This is a patched version of GoBack that does not exhibit this issue.

Second Resolution

Disable, remove, and then reinstall Gateway GoBack.

Disable Gateway GoBack with System Restoration CD version 13.2 or earlier.

1. Start the computer with System Restoration CD 1 in the CD/DVD drive.

2. When the computer restarts, on the Boot Options screen, use the arrow keys to select Option 2 - Boot from CD-ROM, and then press the ENTER key.

3. If the Welcome screen appears, press the F1 key to continue.

4. On the Main Menu screen, select Exit Program.

5. Remove System Restoration CD 1, and then place System Restoration CD 3 in the CD/DVD drive.

6. At the command prompt, type: D: (where D is the drive letter of the CD/DVD drive). Press ENTER.

7. At the command prompt, type: Cd\Goback. Press ENTER.

8. At the command prompt, type: Gb_prog /Disable. Press ENTER.

9. A "You are about to disable GoBack on your drives. All historical information will be cleared, thus you will no longer be able to retrieve files from the past. Are you sure you want to proceed?" message appears. Click Yes.

10. In the GoBack Disable dialog box, click OK to restart.

11. After GoBack has been successfully disabled, you are prompted to re-enable GoBack each time you start. Click No.

12. Remove GoBack by following the normal removal procedure for your version of GoBack.

13. Follow the steps to download and install the 9513025.exe file from the Gateway Web site. This is a patched version of GoBack that does not exhibit this issue.

Disable Gateway GoBack with System Restoration CD version 13.3 or later.

1. Start the computer with System Restoration CD 1 in the CD/DVD drive.

2. When the computer restarts, on the Boot Options screen, use the arrow keys to select Option 2 - Boot from CD-ROM, and then press the ENTER key.

3. On the next screen, select Option 1 - MS-DOS Prompt.

4. Remove System Restoration CD 1, and then place System Restoration CD 3 in the CD/DVD drive.

5. At the command prompt, type: Cd\Goback. Press ENTER.

6. At the command prompt, type: Gb_prog /Disable. Press ENTER.

7. A "You are about to disable GoBack on your drives. All historical information will be cleared, thus you will no longer be able to retrieve files from the past. Are you sure you want to proceed?" message appears. Click Yes.

8. In the GoBack Disable dialog box, click OK to restart.

9. After GoBack has been successfully disabled, you are prompted to re-enable GoBack each time you start. Click No.

10. Remove GoBack by following the normal removal procedure for your version of GoBack.

11. Follow the steps to download and install the 9513025.exe file from the Gateway Web site. This is a patched version of GoBack that does not exhibit this issue.

Third Resolution

If the first or second resolutions do not resolve the issue, Windows may need to be reinstalled. Prior to reinstalling Windows, follow the steps in the third resolution, as they may allow the computer to function normally.

Remove Gateway GoBack with System Restoration CD version 13.2 or earlier

1. Enter the BIOS Setup Utility, and then set the date to two days earlier than the time change. For example, if the time change took place on October 27, 2002, the date would be changed to October 25, 2002. Refer to the BIOS information for the installed motherboard for information on how to change the BIOS date.

2. Start the computer with System Restoration CD 1 in the CD/DVD drive.

3. When the computer restarts, on the Boot Options screen, use the arrow keys to select Option 2 - Boot from CD-ROM, and then press the ENTER key.

4. If the Welcome screen appears, press the F1 key to continue.

5. On the Main Menu screen, select Exit Program.

6. At the command prompt, type: FDISK /MBR. Press ENTER. Run FDISK /MBR two more times.

7. Leave System Restoration CD 1 in the CD/DVD drive, and then press CTRL+ALT+DELETE.

8. When the computer restarts, on the Boot Options screen, use the arrow keys to select Option 2 - Boot from CD-ROM, and then press ENTER.

9. If the Welcome screen appears, press F1 to continue.

10. On the Main Menu screen, select Exit Program.

11. Remove System Restoration CD 1, and then place System Restoration CD 3 in the CD/DVD drive.

12. At the command prompt, type: D: (where D is the drive letter of the CD/DVD drive). Press ENTER.

13. At the command prompt, type: Cd\Goback. Press ENTER.

14. At the command prompt, type: GB_Prog /i. Press ENTER.

15. In the GoBack (148) dialog box, a message appears, indicating that GoBack has re-hooked itself into the MBR on disk 1. Click OK.

16. In the GoBack (301) dialog box, click OK.

17. In the GoBack Install dialog box, click OK to continue the installation.

18. In the GoBack Install dialog box, click OK when prompted that no drives were selected on which to install GoBack.

19. The computer returns to the command prompt. Press CTRL+ALT+DELETE to restart the computer.

20. Windows starts.

21. In the GoBack MBR Modified dialog box, click Uninstall.

22. In the GoBack Setup dialog box, click OK to restart and remove GoBack.

23. The computer restarts, and GoBack is removed.

24. In the GoBack Setup dialog box, click OK.

25. Restart the computer to ensure that it starts properly. If it works properly, change the date back to the correct day.

Remove Gateway GoBack with System Restoration CD version 13.3 or later.

1. Enter the BIOS Setup Utility and set the date to two days earlier than the time change. For example, if the time change took place on October 27, 2002, the date would be changed to October 25, 2002. Refer to the BIOS information for the installed motherboard for information on how to change the BIOS date.

2. Start the computer with System Restoration CD 1 in the CD/DVD drive.

3. When the computer restarts, on the Boot Options screen, use the arrow keys to select Option 2 - Boot from CD-ROM, and then press the ENTER key.

4. On the next screen, select Option 1 - MS-DOS Prompt.

5. At the command prompt, type: FDISK /MBR. Press ENTER. Run FDISK /MBR two more times.

6. Leave System Restoration CD 1 in the CD/DVD drive, and then press CTRL+ALT+DELETE.

7. When the computer restarts, on the Boot Options screen, use the arrow keys to select Option 2 - Boot from CD-ROM, and then press ENTER.

8. On the next screen, select Option 1 - MS-DOS Prompt.

9. Remove System Restoration CD 1, and then place System Restoration CD 3 in the CD/DVD drive.

10. At the command prompt, type: Cd\Goback. Press ENTER.

11. At the command prompt, type: GB_Prog /i. Press ENTER.

12. In the GoBack (148) dialog box, a message appears, indicating that GoBack has re-hooked itself into the MBR on disk 1. Click OK.

13. In the GoBack (301) dialog box, click OK.

14. In the GoBack Install dialog box, click OK to continue the installation.

15. In the GoBack Install dialog box, click OK when prompted that no drives were selected on which to install GoBack.

16. The computer returns to the command prompt. Press CTRL+ALT+DELETE to restart the computer.

17. Windows starts.

18. In the GoBack MBR Modified dialog box, click Uninstall.

19. In the GoBack Setup dialog box, click OK to restart and remove GoBack.

20. The computer restarts and GoBack is removed.

21. In the GoBack Setup dialog box, click OK.

22. Restart the computer to ensure that it starts properly. If it works properly, change the date back to the correct day.

Patched GoBack Installation

Download and install the 9513025.exe file from the Gateway Web site. Save the file to the desktop, and then follow these steps.

Note: This process could take 35 minutes or more to complete.

1. On your screen, double-click the 9513025.exe icon. The files self-extract and copy into the C:\Cabs\9513025 folder.

2. Place the Restoration CD or Applications CD that Gateway GoBack came on into the CD/DVD drive, and then close all windows that are open.

3. From the Start menu, click Run. In the Run dialog box, type: C:\Cabs\9513025\GoBackPatch.exe. Click OK.

4. In the GoBack Setup dialog box, click No when prompted to read the readme file.

5. In the GoBack Setup dialog box, click OK to remove the currently installed GoBack and restart the computer.

6. The GoBackUpdate dialog box opens, and the computer automatically restarts.

   Note: If the computer attempts to start to the System Restoration CD, press CTRL+ALT+DELETE, and then remove the CD. After the GoBack Uninstall dialog box opens, reinsert the CD.

7. The earlier version of GoBack is removed, and when it is complete, the computer starts into Windows.

8. In the GoBack Setup Wizard - Welcome dialog box, click Yes, I agree with the terms of the agreement, and then click Next.

   Note: If prompted to insert the original GoBack CD into the CD-ROM drive, insert the Restoration CD or Applications CD that Gateway GoBack came on, and then click OK.

9. In the GoBack Setup Wizard - Registration dialog box, complete the requested information, and then click Next.

10. In the GoBack Setup Wizard - Installation Type dialog box, click Easy Install, and then click Next.

11. In the GoBack Setup Wizard - Summary dialog box, click Finish.

12. The software installs, and creates a data file on your hard drive. This takes a few minutes to complete. Please wait.

13. In the GoBack Setup dialog box, click Yes to have a GoBack shortcut placed on the desktop.

14. In the GoBack Setup dialog box, click OK to restart your computer.